The concept of chai adda or "Tea Room"​ took centre stage in our country for many years, with discussions on life, society and politics happening over chai. It was a place that brought together the young and old, rich and not-so-well to do. A kadak chai and samosa shared after work, an irani chai with bun maska over meeting a prospective life partner, or a hot adrak chai in the morning to wake you up - chai was a part of every social setting for us.

Yet somewhere along the line, this rich heritage of chai addas was lost and "Chaa"​ took a backseat - taken over by the multinational coffee chains, suddenly chai was no longer the beverage that we bonded over.

Chaayos was born in November 2012 out of this premise - a contemporary interpretation of the chai adda, serving freshly made chai. Our focus is on serving your "Meri Wali Chai"​, a chai made exactly to our customers'​ liking the minute they place their order - be it an adrak tulsi kadak chai or a paani kam elaichi cinnamon chai. Our option of 12 add-ons gives our customers a total of over 12,000 ways to make their chai at Chaayos.

  • Area Manager - Cafe
    Operations
    Delhi/NCR, Mumbai
    2-3 years expand_more
    General Summary
    • The ultimate responsibility for safeguarding the financial success of nos of outlets and maintaining the reputation of the company and implementation of policies and procedures in accordance with the mission, core values, and purposes of the organization.
    Essential Duties & Responsibilities
    • Operational management: organising stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.
    • Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the cafes.
    • People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling.
    • Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.
    • Ensuring high standards of customer service are maintained.
    • Implementing, and instilling in their teams, company policies, procedures, ethics, etc.
    • Handling customer complaints and queries.
    • Implementing branded promotional campaigns from head office, including the handling of point of sale promotional materials, or devising your own promotional campaigns.
    • Preparing reports and other performance analysis documentation.
    • Reporting to and attending regular meetings with head office representatives.
    Knowledge,Skills & Abilities
    • Well versed in MS Office and Intermediate excel skills
    • Interest to learn new system/tools/processes
    • Ability to work under pressure with stringent deadlines
    • Team player
    • Ability to maintain flexibility and openness in a rapidly changing environment
    Minimum experience
    • Must be from QSR Industry (Dominoz, Pizza Hut, Dunkin Donuts , Mcdonalds )
    • Minimum 1 year experience in area manager role or 3 to 4 year experience as a store manager
    • Age below – 35 years
  • Cafe Manager - Cafe
    Operations
    Delhi/NCR,Mumbai
    4-5 years expand_more
    Essential Duties & Responsibilities
    • Maximizing store revenue and profitability .
    • Smooth overall operations .
    • Customer experience and handling grievances.
    • Cafe Cleanliness.
    • P&L of the café.
    • Food cost control.
    • Staff scheduling Staff handling and grievance resolution.
    • Hiring.
    • Working with the landlord .
    • Equipment maintenance
    • Cafe maintenance
    • Daily cash and stock reconciliation and reporting
    • Dry item inventory
    • Vegetable inventory and ordering Company tie-ups
    • Supply coordination with central kitchen
    • Health and safety audits
    • Stock management
    • Change management
    • Petty cash management
    • Disposable stock management
    • Daily stock & cash handover sheet check
    • Opening-closing checklist execution
    • Daily handover sheet finalization
    • Cash being checked on daily basis for previous day before bank deposit
    Knowledge,Skills & Abilities
    • Basic Spoken English
    • Positive Attitude
    • Basic computer skills
    • Diligent
    • Able to handle Supply chain management software
    • Leadership and supervision skills
    • Should be able to keep his team motivated
    Minimum experience
    • Graduate in Hotel Management or equivalent with atleast 4 - 5 years of experience in QSR industry
    • Store Management experience is a must
  • Shift Manager - Cafe
    Operations
    Delhi/NCR,Mumbai
    2-3 years expand_more
    Essential Duties & Responsibilities
    • Maximise revenue
    • Maximise customer experience
    • Smooth order taking.
    • Food and beverage recommendation
    • Smooth assembly of products
    • On time delivery to customer
    • Floor cleanliness
    • Music control
    • Delivery order taking (when not incharge)
    • Order Delivery control and tracking(when not incharge)
    • Opening/handover/closing stock check
    • Stock fifo
    Knowledge,Skills & Abilities
    • Basic Spoken English
    • Positive Attitude
    • Basic computer skills
    Minimum experience
    • 10+2/Graduate with atleast 2-3 years of experience in QSR industry.
  • Assistant Manager
    Supply Chain Management
    HQ-Delhi
    3-5 years expand_more
    Essential Duties & Responsibilities
    • In depth Process understanding of Procurement Process.
    • Proven reporting, analytical and research skills.
    • Ensure requisitions are raised correctly and are complete and ready for the approval process.
    • Monitor requisitions during the approval process, providing status to requesting associates, if requested.
    • Should have the ability to understand the business requirements and respond to the users/ vendors/ other stakeholders appropriately.
    • Upon approval of requisitions and execution of contracts, ensure Purchase Orders are being tracked for invoice submissions. Timely closure of Purchase Orders post services have been fully received and invoiced.
    • Manage effectively the existing vendors and supplier and cultivate new supply vendors.
    • Process Return-to- Vendor situations, as necessary.
    • Monitor non-compliant invoices and work with Strategic Sourcing and internal customers for resolution.
    • Monitor Vendor contract balances and expiration dates, taking action with proper associates.
    • Provide various stakeholders with trend analysis and other reporting, as requested
    • Approve the ordering of necessary goods and services
    • Finalize purchase details of orders and deliveries.
    • Examine and test existing contracts
    • Track and report key functional metrics to reduce expenses and improve effectiveness
    • Collaborate with key persons to ensure clarity of the specifications and expectations of the company
    • Foresee alterations in the comparative negotiating ability of suppliers and clients
    • Expect unfavourable events through analysis of data and prepare control strategies
    • Perform risk management for supply contracts and agreements
    • Control spend and build a culture of long-term saving on procurement costs.
    Knowledge,Skills & Abilities
    • Proven working experience as a procurement manager or procurement officer, preferably in F&B segment
    • Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market
    • Talent in negotiations and networking.
    • Good knowledge of supplier or third party management software
    • Aptitude in decision-making and working with numbers
    • Experience in collecting and analysing data
    • Strong leadership capabilities & team handling.
    Minimum experience
    • Any Graduate or Post graduate.
  • Graphic Designer
    Marketing
    HQ-Delhi
    3-5 years expand_more
    General Summary

    • We are looking for a creative graphic designer with up-to-date knowledge to interpret our needs and to design solutions with high visual impact. You will work on a variety of products, including websites, books, magazines, product packaging, websites, exhibitions, corporate identity etc. and you will cooperate with our Marketing team.
    Essential Duties & Responsibilities:
    • Developing design briefs by gathering information and data through research
    • Thinking creatively to produce new ideas and concepts
    • Using innovation to redefine a design brief within the constraints of cost and time.
    • Presenting finalised ideas and concepts to clients or account managers.
    • Working with a wide range of media, including photography and computer-aided design (CAD).
    • Proofreading to produce accurate and high-quality work.
    • Contributing ideas and design artwork to the overall brief.
    • Demonstrating illustrative skills with rough sketches.
    • Working on layouts and artworking pages ready for print.
    • Keeping abreast of emerging technologies in new media, particularly design programs such as InDesign, QuarkXPress, FreeHand, Illustrator, Photoshop, 3ds Max, Acrobat, Director, Dreamweaver and Flash.
    • Developing interactive design.
    • Commissioning illustrators and photographers.
    • Working as part of a team with marketing specialists.
    Knowledge,Skills & Abilities:
    • Completely skilled with using Adobe Illustrator, Photoshop, Corel Draw, 2D/3D Illustration
    • Ad agency experience is a plus-Minimum One Year
    • Develop graphics and visuals with a creative eye and in line with the brand guidelines
    • Attention to detail, ability to accept direction and work against tight deadlines
    • Review designs and proofread all text, layout and colours before sharing final design.
    • Stays connected with the brand look & feel and researches to come up with unique and creative ideas
    • Works closely with the marketing team to understand requirements, review graphics basis given direction to product high quality graphics
    • Completes projects in required timelines through proper planning and follow-up.
    Minimum educational level:
    • Under graduation from NIFT, NID
    Minimum experience:
    • Minimum 3- 5 years of experience in graphic design
  • Digital Marketing
    Marketing
    HQ-Delhi
    3 - 5 years expand_more
    Essential Duties & Responsibilities:
    • Create, curate, and manage all published content (images, video and written)
    • Create a regular publishing schedule.
    • Implement a content editorial calendar to manage content and plan specific, timely reviews and reputation.
    • Monitor reviews and respond to each review
    • Monitor trends in social media tools, applications, channels, design and strategy.
    • Compile reports for management showing results (ROI).
    Knowledge,Skills & Abilities:
    • Exhibits the ability to jump from the creative side of to analytical side, able to demonstrate why their ideas are analytically sound
    • Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios
    • Maintains excellent writing and language skills
    • Experience in managing PPC, SEO and Affiliate programmes.
    • Strong understanding of current concepts, strategy and best practice
    • Experience in ecommerce, SEO, PPC, Email marketing, and social media
    • Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution
    • Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
    Minimum experience:
    • 3 - 5 Years of relevant experience
  • Institutional Sales Manager
    Marketing
    HQ-Delhi
    4-6 years expand_more
    Essential Duties & Responsibilities:
    • Institutional sales of Chaayos Instant Chai Premix: covering HoReCa channels. This includes corporate, hotels and other institutional clients.
    • Institutional sales of Chaayos Chai Patti
    • Corporate gifting
    • Export business for Chaayos Instant Chai Premix.
    • Identifying market potential in order to establish new account, achieve service sales volume, revenue and profitability goals.
    • Approval and critique of promotional programs with the objective of improving effectiveness and efficiency in trade spending and brand consumption development.
    • Develops and executes effective HoReCa account-specific marketing & Sales programs.
    Knowledge,Skills & Abilities:
    • Minimum 4 years Sales & Marketing experience handling Food Service accounts specific to HORECA customers in the region.
    • Strong Food Service contacts.
    • Ability to deal at all levels from Unit Head Chefs and Contract Catering Managers through to Buyer level.
    • Proven track record of achieving sales targets.
    • Very good written and verbal communication skills.
    • Proven track record in developing markets and achieving business results.
    Minimum experience:
    • 4-6 years of Horeca or Instititonal Sales Experience.
  • Manager
    Training
    HQ-Delhi
    7-8 years expand_more
    General Summary

    • Training and development Head help with the ongoing, long-term improvement of employees' skills, enabling them to fulfill their potential within the Organisation. Increasingly, training and development officers are required to be strategic rather than reactive, assessing the skills and knowledge within an Organisation and determining what training is needed to grow and retain these skills.
    Essential Duties & Responsibilities:
    • Designing and expanding training and development programmes based on the needs of the organisation and the individual.
    • Working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level.
    • Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important.
    • Developing effective induction programmes.
    • Conducting appraisals.
    • Devising individual learning plans.
    • Producing training materials for in-house courses.
    • Managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation.
    • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
    • Ensuring that statutory training requirements are met.
    • Evaluating training and development programmes.
    • Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment.
    • Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
    • Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
    • Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages.
    • Researching new technologies and methodologies in workplace learning and presenting this research.
    • Identifying training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.
    Required Skills & Abilities:

    • Well versed in MS Office and Intermediate excel skills.
    • Ability to contribute towards multiple projects with attention to details, quality and results.
    • Interest to learn new system/tools/processes.
    • Ability to work under pressure with stringent deadlines.
    • Team player.
    • Ability to maintain flexibility and openness in a rapidly changing environment.
    Minimum educational level.
    • Masters Degree.
    Minimum experience:
    • Minimum 7 - 8 years of relevant experience, F&B, or QSR
  • Corporate Sales- Chaayos.
    Marketing
    HQ-Delhi
    7-9 years expand_more
    Essential Duties & Responsibilities:
    • Corporate sales of Chaayos Products: covering Corporates/distributions channels/ Large units, . This may includes corporate, hotels and other institutional clients.
    • Corporate Client Management
    • Liaison with Export business units for Chaayos products.
    • Identifying market potential in order to establish new account, achieve service sales volume, revenue and profitability goals.
    • Approval and critique of promotional programs with the objective of improving effectiveness and efficiency in trade spending and brand consumption development.
    • Develops and executes effective accounts-specific marketing & Sales programs.
    Knowledge,Skills & Abilities:

    • Minimum 7 years Sales & Marketing experience handling Food Service accounts specific to Corp/ Distribution/ Canteen preferably HORECA customers in the region.
    • Strong Food Service contacts.
    • Ability to deal at all levels from Corporate clients, Unit Head Chefs and Contract Catering Managers through to buyer level.
    • Proven track record of achieving sales targets.
    • Strong understanding of Brand and corporate culture, so exposure of established brand would be must.
    • Very good written and verbal communication skills.
    • Proven track record in developing markets and achieving business results.
    Minimum experience:
    • 7-9 years of Corp client Mgt /Retail Sales Experience.
  • Other
    Not Mention
    Delhi-NCR,Mumbai
    expand_more
    • Any other opening not mentioned here